Shipping Within Canada

Shipping Costs to Canada (based on total order value)

Order Processing

• We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of having the product back in stock.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
• If you need any assistance with your order, please contact us immediately at info@ostro-organics.ca We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order. If you fail to claim your package on time and the order is returned to us, we will refund the original order (excluding the shipping fee, processing fee, and other costs that may have occurred)) and ask that you re-submit your order.

NOTE: We are not responsible for shipping carrier delays.

Shipping to the US

Shipping Costs to the US (based on total order value)

Order Processing

• We process orders within 2-3 business days, excluding weekends and holidays.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
• If you need any assistance with your order, please contact us immediately at info@ostro-organics.ca We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order. If you fail to claim your package on time and the order is returned to us, we will refund the original order (excluding the shipping fee, processing fee, and other costs that may have occurred)) and ask that you re-submit your order.

*packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost. Customers are responsible for any applicable charges.

International Shipping

Order Processing

• We process orders within 2-3 business days, excluding weekends and holidays.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
• If you need any assistance with your order, please contact us immediately at info@ostro-organics.ca We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order. If you fail to claim your package on time and the order is returned to us, we will refund the original order (excluding the shipping fee, processing fee, and other costs that may have occurred)) and ask that you re-submit your order.

International Orders*

*packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost.

NOTE: We are not responsible for shipping carrier delays.